7 Day Money Back Guarantee

7 Day Money Back Guarantee

  • We check all our goods before dispatch to ensure they are not damaged before we sell them.
  • However, we offer a 7 day money back guarantee for any manufacturer defects.
  • You can choose between a replacement, refund, exchange or credit note where goods have a manufacturing defect.
  • We must be notified via email no later than 7 days after you receive the goods.
  • Note that refunds do not include any delivery costs paid.
  • Buyer must pay for all transportation costs back to our Chatswood (NSW) warehouse.
  • Due to all our goods being custom handmade for us, minor dents/scratches/marks are not considered by our manufacturer to be defects.
  • Due to the style of our pieces (especially our distressed Oak pieces), any minor dents/scratches/marks add to the character and uniqueness of each piece.